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We Can Text You!

We are using our text messaging service more and more, to invite you for a review, blood test or let you know if a GP would like to see you. You can also you use it to cancel appointments, decline or accept services and let us know if we are doing a good job! Please make sure we have your up to date contact details. You can do this via this website or EMIS access if you are registered. Alternatively, call us and let us know.

Cancel Your Appointment!

Every week a large number of patients fail to attend booked appointments. Please let us know as soon as possible if you can’t keep your appointment then we can give it to someone else! We offer a text messaging service which has the option to cancel an appointment so please make sure we have your up to date contact details.

Out of Hours 

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.


NHS England Complaints


If you wish to make a complaint about your GP practice, please contact the Practice Manager at, in the first instance. Alternatively you can contact  NHS England as follows:  


Contact Number:                    0300 311 22 33

Postal address:        NHS Commissioning Board

                                    PO Box 16738


                                    B97 9PT

The Clinical Commissioning Group (CCG) can manage complaints relating to your GP practice. Contact them via the following email address: or

If you feel you may need support when making a complaint please contact Hampshire Advocacy.

Contact us for more information or to make a referral:

023 8077 6657  or visit their website below.

If your complaint is not resolved to your satisfaction after investigation you have the right to forward your complaint to the health service ombudsman.  They can be contacted by telephone 0345 015 4033. For more information see 







Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website